New Customer Notifier — Terms of Service
By installing or using New Customer Notifier (“the App”) you agree to these Terms. The App is published by Monkey Butler Software Inc.
The service
We provide software that listens for BigCommerce store/customer/created
webhooks (new customer account creation only — not every order or profile update) and emails
the recipient list you configure. Delivery depends on BigCommerce webhooks, your
configuration, the email provider, and an active trial or paid plan.
Account and install
You must have authority to install apps on the BigCommerce store. You are responsible for recipient addresses you add. You may uninstall at any time from BigCommerce admin.
Pricing and billing
Paid plan: $1.00 USD / month, with a 7-day trial unless the BigCommerce listing states otherwise. Charges appear on your BigCommerce invoice under BigCommerce’s billing terms.
Refunds: For billing disputes or unused prepaid periods, request via the in-app Feedback tool or support form within 14 days of the charge. We review refunds in good faith for service outages under our control; marketplace or BigCommerce platform fees may be non-refundable per BigCommerce policy.
Acceptable use
- Do not use the App to spam or send unlawful content
- Do not attempt to bypass billing, abuse webhooks, or probe other stores’ data
- Do not reverse engineer except where mandatory law allows
Support
Use the in-app Feedback button or the support form. Target first response: 1 business day for install/billing blockers; 2 business days for general questions (Monday–Friday, US Pacific, excluding holidays).
Disclaimer
THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or lost-profit damages, or for missed notifications caused by third-party outages, misconfiguration, suspended plans, or email deliverability. Our aggregate liability for claims relating to the service will not exceed the fees you paid for the service in the three (3) months before the claim.
Changes
We may update these Terms by posting a revised version at this URL. Continued use after the effective date constitutes acceptance.
Contact
In-app Feedback or support form.