New Customer Notifier — Privacy Policy

Last updated: September 18, 2026 · Product page · App

New Customer Notifier (“the App”) emails addresses you choose when a new customer is created on your BigCommerce store (store/customer/created). The App is published by Monkey Butler Software Inc. and operated at notify.monkeybutler.dev.

Summary

• We keep store identifiers, encrypted access tokens, recipient emails you enter, and delivery records needed to send alerts.
• We do not sell personal information or use your store’s customer list for our marketing.
• Support is via the in-app Feedback button or the support form. We do not publish a public support email.
• Uninstall removes our stored store data as described below.

Information we collect

• Store identity — BigCommerce store hash and related account identifiers for OAuth, webhooks, and billing.
• OAuth access token — encrypted at rest; used only to install the app, register webhooks, look up new-customer details for the email, and clean up on uninstall.
• Notification recipients — email addresses you enter in settings. Addresses that permanently fail at the mail provider may be moved to a suppression list; you can add them again in settings to retry.
• Email content choices — optional subject line and which customer fields (name, email, company, customer id) you include in the alert.
• Webhook and job records — customer id, store hash, deduplication keys, and job status so we send one email per new customer. We do not keep full raw webhook payloads long-term.
• Billing state — plan status, trial end, and subscription identifiers used for BigCommerce billing.
• Operational logs — request and error logs that may include store hash, job ids, and status codes (not passwords or tokens).

How we use information

• Deliver new-customer notification emails to your configured recipients
• Authenticate Load / Uninstall callbacks and keep your install working
• Enforce trial and paid plan rules
• Respond to support and privacy requests via Feedback or the support form

Processors / subprocessors

• BigCommerce — platform OAuth, webhooks, and billing
• Hosting and database — application hosting and database
• Email provider — transactional mail delivery
• Feedback service — optional in-app Feedback overlay
• Website hosting — this marketing site and support form submissions

Retention and deletion

While installed we retain store settings, encrypted tokens, job and deduplication records, and suppressed recipient addresses needed to operate notifications. On uninstall we delete the store row and related settings and jobs, clear deduplication records for that store, clear the app session cookie when possible, and remove our webhook destination when the API still accepts our token.

For privacy or deletion requests, use in-app Feedback or the support form. We respond within 5 business days.

Security

Access tokens are encrypted at rest. Sessions use signed HTTP-only cookies. Webhook requests are signature-verified. Transmission uses HTTPS.

Feedback tool

The App may include an optional Feedback overlay. A screenshot is optional and uploaded only if you choose Add a screenshot and send. Cancel uploads nothing. Submissions may include your note, page URL, basic device/browser context, and optional store identifiers.

Children

The App is for business use on BigCommerce stores and is not directed at children.

Changes

We may update this policy when product or legal requirements change. Material changes will be reflected on this page.

Contact

Prefer the in-app Feedback button, or use the support form. See also Terms of service.