New Customer Notifier — Support
Contact us
Prefer the in-app Feedback button when you can open the app. Use this form for install, billing, or delivery questions when Feedback is unavailable. We reply by email — do not include passwords, API tokens, or other secrets.
Message received.
We’ll reply to the email you entered, usually within one business day for install or billing blockers.
Common questions
I installed the app — where do I set recipients?
Open the app from BigCommerce admin. Add emails on the settings screen (type one or paste several), then Save settings. Optionally Send test email to confirm delivery.
I didn’t get an alert when a customer signed up
Confirm notifications are On, at least one recipient is saved, and the event was a
new customer account (store/customer/created) — not an order
or profile edit. Check spam, then use Feedback or this form with the approximate time.
How do I pause alerts?
Turn off Send notifications in the app and save. Pausing stops email without uninstalling or clearing your recipient list.
Pricing
Seven-day free trial, then $1.00 USD / month per store, billed through BigCommerce. See Terms of service.
Privacy
See the privacy policy.
Publisher
Monkey Butler Software Inc. Company site