CoTimer — Privacy Policy

Last updated: September 11, 2026 · App Store · Google Play · Open web app

CoTimer (also known as SyncTimer in some store records; “the App”) helps households and partners share timed tasks, alarms, acknowledgements (Done / Can't / Snooze), and related history. This policy explains what information the App handles. The App is published by Monkey Butler Software Inc.

Summary

The App requires an account so timers can sync across people and devices.
Timer and group data is stored on our cloud backend so members of your group can share it.
We do not sell personal information.
We do not run advertising trackers in the current version.
Push notifications may use device tokens so we can wake timers and send peer updates.
You can delete your account in the App (Settings → Email & password). See Retention and account deletion below.
In-app Support / Feedback is optional. A screenshot is taken only if you choose to add one; it is uploaded only if you send the message.

Account information

When you sign up or sign in, we process:

Email address (and authentication credentials handled by our auth provider)
Display name and optional profile appearance choices (for example color or avatar)
Account identifiers needed to keep you logged in across sessions

You can change your email or password, and reset a forgotten password, from the sign-in flow and Settings → Email & password.

Household and timer content

To provide shared timers, we store content you and your group create, including:

Group / household membership and invites
Timer and alarm titles, schedules, assignees, snooze and acknowledgement status
History of completed or terminal timers (who completed or could not complete them)
Preferences such as notification settings and on-device choices (sound pack, theme)

Other members of a group you join can see timer activity shared with that group (for example who marked Done). Do not put sensitive medical prescriptions, government IDs, passwords, or private data into timer titles if you do not want group members to see them.

Device, notifications, and diagnostics

Push tokens from platform push services so we can deliver reminders, alarms, and peer updates when the App is in the background.
Device and OS information limited to what is needed for notifications and reliability (permission state, channels, basic platform).
Crash reporting: when turned on, anonymous technical diagnostics such as device model, OS version, and stack traces may be sent to our crash reporting provider so we can fix bugs.
On-device storage for preferences (dismissed banners, notification prefs, rate-limit counters, theme).

Service providers

We use infrastructure providers to run the App. Depending on the platform, this may include:

Google Firebase (authentication, database, cloud functions, cloud messaging)
Expo and platform push infrastructure for mobile delivery and builds
Hosting for the optional web app
Apple App Store and Google Play when you download the App or make purchases
Store billing if subscription or in-app purchase features are enabled (see Purchases)
Feedback hosting if you use in-app Support / Feedback, to store messages you submit (and optional screenshots)

These providers process data only as needed to operate the App under their respective terms and privacy policies.

Purchases

Core shared-timer use is free during early access. Subscriptions or one-time purchases (for example optional capacity or content packs), when offered, are processed by Apple or Google. We do not receive your full card details. Purchase status may be restored through the store's restore-purchases flow.

How we use information

Provide shared timers, alarms, acknowledgement, and history
Send notifications and maintain device registration for reliable delivery
Secure the service (rate limiting, abuse prevention, authentication)
Improve stability and understand crashes
Respond to support requests you send us (including optional in-app Feedback)

Support and Feedback tool

CoTimer may include an optional Support / Feedback tool (the same feedback service used across Monkey Butler products). You choose when to use it. It is not always-on recording and it does not run in the background.

Screenshots / images

A screenshot is optional. We do not take a screen picture unless you choose Add a screenshot.
If you add one, that picture stays on your device while you compose feedback. You may blur parts of it before sending.
We send that picture to our feedback servers only if you tap Send (submit), including any blur you applied.
If you close or cancel without sending, nothing is uploaded.
We do not continuously capture your screen, and we do not take screenshots while you are using the App normally outside the Feedback tool.

Other information included when you submit

If you submit feedback, we may also receive:

The text you write (notes and mark labels)
Where you tapped or drew on the picture (annotation marks), if you added a screenshot
The page or screen address you were on
Basic technical context (for example app name/id, approximate screen size, and browser or device user agent)
Optional context the App attaches when you are signed in (for example an account id or group id), only so we can understand the report

Replies

If we reply to your feedback, the reply can appear in the Feedback Messages view on the same browser or device that sent the feedback. A private token for that conversation may be stored locally on that device. Replies are not emailed unless we separately tell you otherwise.

Your choices

You do not have to use Feedback / Support.
You can send written notes with no screenshot.
You can cancel before sending.
You can blur areas or blur text on a screenshot before submitting.
You can avoid including sensitive information on screen before adding a screenshot, or avoid submitting if the screen shows data you do not want to share.

Retention and account deletion

We retain account and household-related data while your account is active and as needed to provide the service. You may sign out on a device at any time.

Delete your account in the App (App Store and Google Play requirement):

Open Settings.
Tap Email & password.
Choose Delete account and confirm with your current password.

Deletion is scheduled with a 14-day recovery window. During that period you can sign back in and choose Keep my account to cancel deletion. After the grace period ends, we permanently remove your authentication account and associated profile data (memberships and push registrations for your user, and households you alone still owned). Shared history that other remaining group members still need may remain in their group records. Deletion does not require you to contact us first; the in-app path is the primary method.

If you cannot use the App to finish deletion (for example you lost access to the account email), use the CoTimer support form and mention account deletion. We will process reasonable requests within a commercially reasonable time, subject to legal retention needs.

Children's privacy

The App is intended for adults and general consumers who manage household tasks. It is not directed at children under 13 (or the equivalent age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take appropriate steps.

Product disclaimer

CoTimer provides coordination and reminder tools only. It is not a medical device, medical advice, monitoring service, or emergency alert system. Timers and notifications are best-effort and may be delayed or missed due to device settings, OS power saving, permissions, or network conditions.

Contact

Privacy questions and data requests: CoTimer support form (or the site-wide support page). Prefer in-app account deletion for closing your account when you still can sign in.

Changes

We may update this policy as the App evolves. The “Last updated” date above will change when we do. Material changes may also be described in an app update or on our website.